Shipping policy

DELIVERY AREA

We currently deliver physical products to addresses within mainland UK.

We do not generally deliver outside mainland UK. Where we agree to deliver to another location, additional delivery charges, customs duties, import taxes or other fees may apply. The recipient will be responsible for any such charges unless we have agreed otherwise.

DELIVERY COSTS

Standard delivery costs £10.

Free standard delivery is available on orders over £65.

The applicable delivery charge will be displayed at checkout before you complete your order.

Delivery promotions may be subject to separate terms and may be changed or withdrawn from time to time. Any changes will not affect orders that have already been accepted.

DELIVERY TIMES

We aim to deliver orders within three working days after your order has been accepted.

Delivery times are estimates and are not guaranteed unless we have expressly agreed a specific delivery date with you.

Orders may take longer during busy periods, public holidays or where circumstances outside our reasonable control affect delivery.

Where no delivery period has been agreed, we will deliver your order without undue delay and no later than 30 days after the contract is formed.

AGE-RESTRICTED DELIVERIES

You must be at least 18 years old to purchase alcohol from Black Chalk Wine.

A person aged 18 or over must be available to receive any delivery containing alcohol.

Our delivery partner may request valid photographic identification where the recipient’s age cannot be confirmed. Delivery may be refused if suitable proof of age cannot be provided.

We may also refuse delivery where we reasonably believe that alcohol has been purchased for a person under the age of 18.

DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address when placing your order.

Please contact us as soon as possible if you notice an error in your delivery details. We may be unable to change the address once an order has been dispatched.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by you.

MISSED OR REFUSED DELIVERIES

Where delivery cannot be completed because no eligible recipient is available, the courier may leave instructions for rearranging delivery.

If an order is returned to us because delivery could not be completed through no fault of ours, we may charge the reasonable cost of storing or redelivering the order.

Alcohol will not be left unattended or delivered to a person who cannot provide satisfactory proof that they are at least 18 years old where identification is requested.

DELIVERY IN INSTALMENTS

We may deliver an order in separate packages where products are dispatched from different locations, there is a shortage of stock or another reasonable operational need exists.

You will not be charged additional delivery fees where we decide to divide an order into separate deliveries.

RISK AND OWNERSHIP

Products remain our responsibility until they are delivered into the physical possession of you or a person identified by you to receive them.

If you independently appoint a delivery provider that was not offered or arranged by us, responsibility for the products may pass to you when they are handed to that provider.

Ownership of the products passes to you once we have received payment in full and delivery has been completed.

DELAYED OR MISSING ORDERS

Please contact us if your order has not arrived within the estimated delivery period.

We will investigate the delivery with the relevant carrier and provide an update where possible.

If we are unable to deliver your order within the agreed period, your rights may include selecting a new delivery date or cancelling the affected order for a refund.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

Contact us as soon as reasonably possible if an item is damaged, faulty, missing or incorrectly supplied. Please include your order number and, where possible, photographs showing the issue.

We will assess the matter and arrange an appropriate replacement, refund or other remedy.

Nothing in this policy affects your statutory consumer rights.

DIGITAL PRODUCTS AND BOOKINGS

Digital gift cards and digital vouchers are delivered by email and are not subject to physical shipping charges or delivery times.

Tours, tastings, events and other bookings are provided in accordance with the booking details and any cancellation terms displayed when the booking is made.