Contact information

CONTACT US

For questions about orders, deliveries, returns, products, tours, tastings or any of our other services, please contact us using the details below.

Trading name: Black Chalk Wine

Legal entity: Hillcrest Wines Limited

Email: hello@blackchalkwine.co.uk

Telephone: 01264 860440

VISITING AND TRADING ADDRESS

Black Chalk Wine
The Old Dairy
Fullerton Road
Andover
Hampshire
SP11 7JX
United Kingdom

OPENING HOURS

We are open seven days a week from 10am to 5pm.

Friday Night Lates run from 5pm to 9pm.

Opening hours may vary during public holidays, private events or other exceptional circumstances. Please check our website or contact us before making a special journey.

ORDER AND DELIVERY ENQUIRIES

When contacting us about an existing order, please include your order number, the name used to place the order and a brief description of your enquiry.

For damaged, faulty, missing or incorrectly supplied items, please also provide photographs where possible so that we can investigate the issue promptly.

TOURS, TASTINGS AND EVENTS

For questions about tours, tastings, bookings, vouchers, events or venue hire, contact us by email or telephone using the details above.

Please include your booking reference and the date of your booking where applicable.

COMPLAINTS

We aim to resolve complaints fairly and as quickly as reasonably possible.

Please send complaints to hello@blackchalkwine.co.uk and include:

  • Your name and contact details

  • Your order or booking reference, where applicable

  • A clear description of the issue

  • The outcome you are seeking

  • Any relevant photographs or supporting information

We will acknowledge and investigate your complaint and contact you with an update or proposed resolution.

COMPANY INFORMATION

Registered company name: Hillcrest Wines Limited

Company registration number: 09784649

Registered office:
Black Chalk Winery
Fullerton Road
Cottonworth
Andover
Hampshire
England
SP11 7JX

VAT registration number: 270133146